Our client provides solutions and services for customers in the automotive, consumer products, food and beverage, high technology, industrial and life science industries and is committed to helping their customers achieve the vision of the Effective Enterprise. They're looking for a Customer Success Account Manager (CSAM) who enjoys wearing multiple hats and working with a team of proactive and creative individuals. This will help to continue their delivery of best-in class practices, solutions and services, all designed to create the Effective Entreprise.Their CSAMs manage a portfolio of accounts throughout their entire lifecycle, ensuring that maturity milestones are hit during adoption, growth and renewal phases. The right candidate will nurture, research and grow client accounts through proactive engagement, education, strategic touch points and effective planning. A successful CSAM will be passionate about consultative sales and be excited to work for an international software company.What you'll do:
Act as a sales CSAM in order to ensure product adoption & usage
Wear multiple hats at once! Within the scope of your role, work with internal teams to fulfill account management business analyst and inside sales representative roles
Proactively manage client relationships and ensure client engagement with the product is high
Generate leads for field sales team
Negotiate and close software license deals
Understant your clients' unique business needs and help them understand solutions that will allow them to leverage the existing platform
Keep knowledge of industry and new technology solutions up-to-date
Work with the sales, marketing and auditing teams to upsell new features and products to existing client
Gather product feedback and act as an internal advocate for your client base
Troubleshoot gain understanding of issues reported by clients
Be a trusted advisor
Who you are:
Someone that enjoys strenghtening relationships in person, online, or by phone, chat, or email
A detective sleuthing for solutions that help clients reach their goals to solve business problems and ensure success for both the company and their customers.
Love to deliver great customer experiences and make the most of every customer interaction
Goal oriented, and a passion to drive business
A developer of the strategies designed to deliver a clients' operational excellence
Have a strong will to achieve - willing to push harder, have a competitive spirit, and willing to be challenged.
A high achiever, marked by perseverance, humility and a positive outlook in the face of challenges
Generous with your time and genuinely interested in helping other team members succedd in their roles
Enjoy working in a collaboratively competitive environment. Make others around you better while achieving your own goals.
Demonstrate our client's core values - that are partnership with our customers, commitment to excellence, innovation, global teamwork, integrity and respect for the individuals.
What they offer:
Your health and well being are important to our client. They provide programs that help you strike a healthy work life balance
Opportunity to join a growing business, launching into its next phase of expansion and transformation
Collaborative culture of smart and hard-working people who support one another to get the job done.
An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy
Competitive compensation packages based on experience and desired skill set